✨ IT Service Management for Mixel & SME clients

Tickets, remote support, and a knowledge base — in one workspace.

Mixel ISM is the ITSM platform built for Mixel IT and our SME clients. Ticketing, remote desktop, asset tracking, and a M365-integrated knowledge base — without the Jira/ServiceNow weight.

Open the dashboard →Get remote support

M365-integrated, real-time, multi-language.

Capabilities

Everything an internal IT team needs.

Ticket management

Create, assign, escalate, and resolve tickets with SLAs, comments, attachments, approvals, and CSAT — all in real time across the team.

Remote desktop support

Built-in RustDesk relay for one-click remote support sessions — no third-party install, multi-language client (DE/FR/EN/IT).

Knowledge base

Searchable KB with versioning, comments, and admin tools. Answers stay where the tickets are, so resolution gets faster every quarter.

Asset tracking

Inventory of devices, software, licenses — linked to tickets, users, and locations.

Approvals workflow

Multi-step approval chains for change requests, access grants, and procurement — with audit trail.

M365 / Entra ID SSO

Sign in with Microsoft 365, sync users, and use Microsoft Graph for email-based ticket ingestion.

From request to resolution in one loop.

01

Capture

Tickets arrive from email, the portal, the public widget, or a remote-support session — all routed into one queue.

02

Resolve

Assign, comment, take remote control, attach KB articles, and escalate when needed — without leaving the ticket.

03

Learn

Resolved tickets feed CSAT and the KB, so the next similar request is faster — and reportable.

Mixel ecosystem

Stronger together with the Mixel suite.

Mixel ISM is one piece of the Mixel ecosystem. It connects to the rest of the suite so support stays close to marketing, sales, and operations.

Mixel Marketing

Auto-tickets on launch

Marketing campaign launches automatically open follow-up tickets when leads reply or campaigns hit thresholds.

Mixel AI

AI-powered replies

Mixel AI suggests ticket auto-replies grounded in the KB — review and send, or fully automate low-risk responses.

Mixel Store

Install the portal as PWA

Technicians and customers install the ISM portal as a Progressive Web App from the Mixel Store — same login, no review.

Mixel POS

Auto-tickets for terminals

POS terminal issues — payment gateway, printer, network — auto-open a ticket so support is on it before staff calls.

Pricing

Simple per-agent pricing

Every plan includes tickets, remote support, the knowledge base and asset tracking. No setup fee.

Starter

For small internal IT teams.

CHF 15 / agent / month
  • · Tickets, email + portal intake
  • · Base di conoscenza
  • · Remote support sessions
  • · 1–5 agents
Request access

Business

Most popular

For growing service desks.

CHF 29 / agent / month
  • · Everything in Starter
  • · SLAs, approvals & CSAT
  • · Asset & license tracking
  • · M365 / Entra SSO
Request access

Enterprise

For multi-team operations.

CHF 59 / agent / month
  • · Everything in Business
  • · Change & problem management
  • · Priority onboarding
  • · Unlimited agents
Request access

Prices excl. VAT. Billed monthly, cancel anytime.

Ready to run a calmer service desk?

Open the dashboard, or schedule a remote support session — same-day reply.

Open the dashboard →Get remote support